Quality customer service begins when management’s philosophy and attitude are conveyed to the customer through the front line staff. Training and empowering your employees provides the core to developing a fully integrated customer service program.
One of the most controllable features that differentiates your product from the competition is the level of service you and your employees provide. Many businesses can sell the product you offer — some can offer a lower price. The single feature that can shift the weight on the price/value scale is the added level of service you provide — the helpful and courteous attitude of your employees. Quality is apparent when value exceeds the price. This is your competitive edge, which creates satisfied customers, repeat business, and the always valuable word of mouth recommendations to build your future business. The results are reflected in your increased bottom line.
Quality Customer Service Training offers an opportunity for participant questions and interaction with the presenter. This approach gives your staff the opportunity to collectively evaluate issues that are most meaningful to them.
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“Reinforcing ideas and concepts is like a refreshing drink on a hot summer day — good job!”